Internet Problem

Discussion in 'Gaming' started by Shock, Oct 4, 2006.

  1. Shock

    Shock Well-Known Member

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    I'm having a little problem with my internet connection being stable right before, and during thunderstorms.

    I have a standard 1.5mbps DSL connection.

    First of all, this is not an ISP problem.

    Basically, I get disconnected around.. every 15 seconds. If I watch the lights on my modem, they all go off and then take about 20-30 seconds to come back on. It looks like the modem is being turned off then back on.

    My connection is "wired" through a WRT54G Linksys Wireless G Router. I tried unhooking my router and using the PC the closest to my modem: Same problem.

    I've called my ISP numerous times about this problem. They are a bunch of idiots.. I know this from past experience. :P

    Anyways, one guy told me that this was a very "unique" problem that he'd never heard of. He proceeded to put me on hold and ask around. 15 minutes later, he said he had no idea..So, he told me a possible problem was that rain was leaking into the phone box outside.. Although, this is not the case. This doesn't happen when it rains.. There has to be thunder or lightning involved. Just recently, it started happening up to 30 minutes before the thunderstorm even got here!

    By next door neighbor has the same service and has no problems at all. No one else in the area with this service has reported problems either.

    Does this happen to anyone else? Maybe someone can tell me about their experience and proceed to help me.

    Also, if anyone has any possible solutions, I'd be glad to hear them.

    Thanks.
     
  2. gh0stz

    gh0stz Well-Known Member

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    might be defective modem. ask your isp to switch the modem and see if the problem persists.
     
  3. monty

    monty Well-Known Member

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    ur not the only one with the problem, i have it too, my isp said he fixed it but he didnt


    my suggestion is gettin a new modem

    and u said that u tried hookin the modem directly to ur comp?
     
  4. Shock

    Shock Well-Known Member

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    Yeah, I tried it. I bet they'd charge to try a new modem.

    Merged Post:


    I ran a traceroute to a game I play to help point out the problem.. I don't know much about it tho.

    Embarq is my ISP, fyi.

    (This is about 5-10 minutes after my internet started fully working again)

    Tracing Zone: **** ***** **** *** IP Address: ***.**.***.***

    Hop IP Address Host Name Loss(%) Min/Avg/Max Ping
    --- --------------- -------------------------------- ------- ----------------
    1 192.168.1.1 <unknown> 0.0 0 0 0
    2 192.168.2.1 <unknown> 0.0 0 0 0
    3 76.1.208.1 oh-76-1-208-1.dhcp.embarqhsd.net 3.8 20 30 30
    4 69.34.31.185 oh-69-34-31-185.sta.embarqhsd.ne 0.0 20 40 140
    5 160.81.95.37 sl-gw10-roa-3-3.sprintlink.net 0.0 150 190 210
    6 144.232.0.10 sl-bb22-roa-2-3.sprintlink.net 0.0 150 190 220
    7 144.232.8.81 sl-bb22-chi-6-1.sprintlink.net 0.0 150 190 220
    8 144.232.20.91 sl-st21-chi-13-0.sprintlink.net 0.0 150 190 230
    9 192.205.33.157 ggr3-p330.cgcil.ip.att.net 0.0 150 190 220
    10 12.123.4.254 tbr2033001.cgcil.ip.att.net 96.1 190 190 190
    11 12.122.10.133 tbr2-cl18.dtrmi.ip.att.net 96.1 180 180 180
    12 12.123.139.141 gar3-p390.dtrmi.ip.att.net 96.0 190 190 190
    13 12.118.112.34 <unknown> 0.0 180 210 240
    14 209.59.157.34 lw-core2-ge2.rtr.liquidweb.com 0.0 170 210 250
    15 209.59.157.54 lw-dc1-dist4-ge2.rtr.liquidweb.c 0.0 170 210 250
    16 209.59.175.210 <unknown> 4.0 170 210 240

    Cycles: 25


    I see packetloss at #3... Does that mean packets are being lost when I attempt to receive them.. Or send them out?

    Number 16 is unknown.. Whatever that means. 10, 11, and 12 are normal.

    I don't know much about it.. A friend told me that #3 means I'm on a bad switch and my ISP should could fix it. I don't wanna call them with no knowledge of this..

    Maybe someone can elaborate?
     
  5. Shock

    Shock Well-Known Member

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    Bump before bed.
     
  6. HydrogeN

    HydrogeN Well-Known Member

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    This could have different things wrong.

    1. IT could be your modem, call your ISP and have them send you a replacement, they shouldnt charge for it.

    2. It could be the wiring in your house from the phonebox to the jack. One way to check, is to rig up a phone jack at the phone box and hook your modem up at the phone box. DO this while it is happening inside, if the modem still does it while you are connected at the phonebox, your telephone company will have to replace the lines coming from the pedestal (branchs off from the main trunks to the houses) to your phonebox, if it does not do the same thing, you will need to have the phone wires in your house replaced. Your local phone company can aslo use their meters to check for issues with your houses wiring to see if it does need to be replaced.
     
  7. Shock

    Shock Well-Known Member

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    I'll call them tomorrow and complain. I've done it before and it got me no where.. but I'm gonna raise hell until something gets done.

    Thanks.
     

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