This is halarious. Needless to say, the Help Desk employee was fired however, he is currently suing the WordPerfect organization for "Termination without Cause." This is the actual dialogue of a former WordPerfect Customer Support employee (now I know why they record these conversations) starts here:
I've read this one before, but I still get a kick out of it... Some how, I think that's how I'd handle it too