Open Letter From Peter Moore To our Xbox Community: You've spoken, and we’ve heard you. Good service and a good customer experience are areas of the business that we care deeply about. And frankly, we've not been doing a good enough job. Some of you have expressed frustration with the customer experiences you have had with Xbox 360; frustration with having to return your console for service after receiving the general hardware error message on the console. The majority of customers who own Xbox 360 consoles have had a terrific experience from their first day, and continue to, day in and day out. But when anyone questions the reliability of our product, or our commitment to our customers, it's something I take very seriously. We have been following this issue closely, and with on-going testing have identified several factors that can cause a general hardware failure indicated by three flashing red lights on the console. To address this issue, and as part of our ongoing work, we have already made certain improvements to the console. We are also implementing some important policy changes intended to keep you in the game, worry-free. As of today, all Xbox 360 consoles are covered by an enhanced warranty program to address specifically the general hardware failures indicated by the three flashing red lights on the console. This applies to new and previously-sold consoles. While we will still have a general one year console warranty (two years in some countries), we are announcing today a three-year warranty that covers any console that displays a three flashing red lights error message. If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge—including shipping—for three years from the console’s purchase date. We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past. In doing so, Microsoft stands behind its products and takes responsibility to ensure that every Xbox 360 console owner continues to have a fantastic gaming experience. If we have let any of you down in the experience you have had with your Xbox 360, we sincerely apologize. We are taking responsibility and are making these changes to ensure that every Xbox 360 owner continues to have a great experience. This will take a few days to roll out globally, and I appreciate your continued patience as we launch this program. I've posted an FAQ that should address some additional questions, and we'll update it over the next few days. I want to thank you, on behalf of all us at Microsoft, for your loyalty.
Microsoft should really fix the hardware instead of just repairing brokens ones and fixing them with a risk of the problem still existing in my opinion. For far from what I heard, they can't keep up with all the 360s returning and getting repairs. Some games have also been blamed for the flashing red lights such as Forza 2 and Halo 2. Turn 10, makers of Forza 2, have checked it out and said the problems are with the XBOXs themselves. I totally agree because I think the popular titles are just making the gamers overheating the consoles. OVERALL. The XBOX warrenty should help but it wont stop the fact that there's still a large number of XBOXs with issues. Microsoft is going to lose a lot of money with the repairs and such. I think the consoles going to have trouble running in the race against companies like Sony and Nintendo. These are just predictions and ideas that were made after reading articles on recent XBO60 articles.
no its 3 years from the purchase date like the letter says. one question though. when you get it back do you still have your data on your hd? mine has the general hardware failure and im about to send it in but i dont want my data erased. its not the hard drive because i tried booting it without the hd in and still no beans. so they shouldnt need my hd right?
[/quote] they did contract out TSMC to transition their CPU/chipset and GPU to a 65nm process. less heat output for all.
Indeed you don't need to give them your HD. Just the console... And that's good since its gonna be extended to 3 years...does that count also for who bought it in 2006?
thats lucky, just sent mines away to get fixed a week ago. The women said i made the warrenty by a couple of days lol
My 360 got the 3 red lights. So i did the towel trick. And it worked for about 3 weeks and its still working. And my other 360 got the red lights also. i did the towel trick, and it worked, but the games kept on freezing =(
