Howdy, I'll get to the point. My computer while running programs such as games or such, even including virus scanners will randomly shut down. Then after it has shut down it is extremely difficult to start up again. I've had this problem once before and reformatted my entire computer, wiped clean. For acouple months everything went smooth until about this week. The problem has returned and I'm thinking it's nasty virus. I've run Ad-aware, Spybot, AVG Free, McAfee (My Documents/Windows not C-Drive because takes to long and continues to shut down before complete.) They have shown up with 0 problems. So far by googling this topic most people are just having faulty power supplies and simple overheating problems with old fans or clog'd vents and even memory sticks. I don't believe this is my problem however b/c of the reformatting I did before. Any Suggestions? Is AVG Free good Anti-Virus? I've heard mixed reports.. Is there an excellent Anti-Virus? (free) I think I must have to wipe my entire computer clean once again. Even if I do this I want to be able to stop it in the future if the problem appears again with a good anti-virus. Anything you have to offer will be greatly appreciated, thanks!
i dont think its a virus, if it has trouble starting up, as in you pressing buttons but it wont, if it was a virus then it wont start at all, so probably the psu maybe im thinking? maybe overheating of hardware?
Well for the overheating, this just started recently again. Fan looks clear although I'm buying a can of Comp. Air soon and going through it all again. As for the virus thing...When I reformatted I could play anything do anything etc had no problems. (this was a long period of time, months)
ya, i would check your cooling like oni said. if the computer overheats, it'll automatically shutdown once it reaches a certain temperature and needs to cool down before it can start up again. if your cooling is not a problem, it might be your powersupply. see if you can find an extra one and hook that up.
Ran this program AntiVir and this is my result, somehow it completed. Should I worry about those 14 unscanned? I've also downloaded CCleaner and that cleaned out alot of junk on my computer and fixed minor errors but my problem still exists. When the weather turns for the better so i can take it outside for a good cleaning. After that I heard something about This hijacker Program, saved log file. (/find 1b) Wondering if anything here shouldn't be there? AntiVir PersonalEdition Classic Report file date: April 4, 2007 22:20 Scanning for 721506 virus strains and unwanted programs. Licensed to: Avira AntiVir PersonalEdition Classic Serial number: 0000149996-ADJIE-0001 Platform: Windows XP Windows version: (Service Pack 2) [5.1.2600] Username: Mike & Sarah Computer name: MARK-PQS7QUHUXN Version information: BUILD.DAT : 217 12749 Bytes 12/5/2006 17:00:00 AVSCAN.EXE : 7.0.3.5 208936 Bytes 4/5/2007 02:18:13 AVSCAN.DLL : 7.0.3.1 35880 Bytes 12/5/2006 21:00:22 LUKE.DLL : 7.0.3.2 143400 Bytes 10/31/2006 21:07:46 LUKERES.DLL : 7.0.2.0 9256 Bytes 12/5/2006 21:00:22 ANTIVIR0.VDF : 6.35.0.1 7371264 Bytes 5/31/2006 20:30:06 ANTIVIR1.VDF : 6.37.1.151 4303360 Bytes 2/23/2007 02:18:15 ANTIVIR2.VDF : 6.38.0.154 498176 Bytes 4/1/2007 02:18:15 ANTIVIR3.VDF : 6.38.0.177 51200 Bytes 4/4/2007 02:18:15 AVEWIN32.DLL : 7.3.1.48 2388480 Bytes 4/5/2007 02:18:15 AVPREF.DLL : 7.0.2.0 23592 Bytes 11/3/2006 15:53:44 AVREP.DLL : 6.38.0.90 1204264 Bytes 4/5/2007 02:18:15 AVRPBASE.DLL : 7.0.0.0 2162728 Bytes 3/30/2006 13:43:31 AVPACK32.DLL : 7.3.0.8 360488 Bytes 4/5/2007 02:18:15 AVREG.DLL : 7.0.1.2 30760 Bytes 4/5/2007 02:18:13 NETNT.DLL : No Information! RCIMAGE.DLL : 7.0.1.3 2097192 Bytes 11/8/2006 17:26:26 RCTEXT.DLL : 7.0.12.1 77864 Bytes 12/5/2006 21:00:21 Configuration settings for the scan: Jobname..........................: Manual Selection Configuration file...............: C:\Documents and Settings\All Users\Application Data\AntiVir PersonalEdition Classic\PROFILES\folder.avp Logging..........................: low Primary action...................: interactive Secondary action.................: ignore Scan master boot sector..........: off Scan boot sector.................: on Boot sectors.....................: E:, Scan memory......................: on Process scan.....................: on Scan registry....................: on Scan all files...................: Intelligent file selection Scan archives....................: on Recursion depth..................: 20 Smart extensions.................: on Macro heuristic..................: on File heuristic...................: medium Start of the scan: April 4, 2007 22:20 The scan of running processes will be started Scan process 'avscan.exe' - '1' Modules have been scanned Scan process 'avguard.exe' - '1' Modules have been scanned Scan process 'avcenter.exe' - '1' Modules have been scanned Scan process 'sched.exe' - '1' Modules have been scanned Scan process 'avgnt.exe' - '1' Modules have been scanned Scan process 'iexplore.exe' - '1' Modules have been scanned Scan process 'iTunes.exe' - '1' Modules have been scanned Scan process 'TeamSpeak.exe' - '1' Modules have been scanned Scan process 'usnsvc.exe' - '1' Modules have been scanned Scan process 'xfire.exe' - '1' Modules have been scanned Scan process 'CLI.exe' - '1' Modules have been scanned Scan process 'CLI.exe' - '1' Modules have been scanned Scan process 'alg.exe' - '1' Modules have been scanned Scan process 'iPodService.exe' - '1' Modules have been scanned Scan process 'svchost.exe' - '1' Modules have been scanned Scan process 'PnkBstrA.exe' - '1' Modules have been scanned Scan process 'MDM.EXE' - '1' Modules have been scanned Scan process 'DkService.exe' - '1' Modules have been scanned Scan process 'msnmsgr.exe' - '1' Modules have been scanned Scan process 'GoogleToolbarNotifier.exe' - '1' Modules have been scanned Scan process 'msmsgs.exe' - '1' Modules have been scanned Scan process 'backWeb-8876480.exe' - '1' Modules have been scanned Scan process 'ctfmon.exe' - '1' Modules have been scanned Scan process 'iTunesHelper.exe' - '1' Modules have been scanned Scan process 'jusched.exe' - '1' Modules have been scanned Scan process 'CLI.exe' - '1' Modules have been scanned Scan process 'SWTrayV4.EXE' - '1' Modules have been scanned Scan process 'MotiveSB.exe' - '1' Modules have been scanned Scan process 'LVComS.exe' - '1' Modules have been scanned Scan process 'explorer.exe' - '1' Modules have been scanned Scan process 'spoolsv.exe' - '1' Modules have been scanned Scan process 'svchost.exe' - '1' Modules have been scanned Scan process 'svchost.exe' - '1' Modules have been scanned Scan process 'ati2evxx.exe' - '1' Modules have been scanned Scan process 'svchost.exe' - '1' Modules have been scanned Scan process 'svchost.exe' - '1' Modules have been scanned Scan process 'svchost.exe' - '1' Modules have been scanned Scan process 'ati2evxx.exe' - '1' Modules have been scanned Scan process 'lsass.exe' - '1' Modules have been scanned Scan process 'services.exe' - '1' Modules have been scanned Scan process 'winlogon.exe' - '1' Modules have been scanned Scan process 'csrss.exe' - '1' Modules have been scanned Scan process 'smss.exe' - '1' Modules have been scanned 43 processes with 43 modules were scanned Start scanning boot sectors: Boot sector 'A:\' [NOTE] In the drive 'A:\' no data medium is inserted! Boot sector 'C:\' [NOTE] No virus was found! Starting to scan the registry. The registry was scanned ( 29 files ). Starting the file scan: Begin scan in 'A:\' The path A:\ could not be found! The device is not ready. Begin scan in 'C:\' C:\pagefile.sys [WARNING] The file could not be opened! C:\WINDOWS\$NtUninstallKB835732$\callcont.dll [WARNING] The file could not be opened! C:\WINDOWS\$NtUninstallKB835732$\h323msp.dll [WARNING] The file could not be opened! C:\WINDOWS\$NtUninstallKB835732$\helpctr.exe [WARNING] The file could not be opened! C:\WINDOWS\$NtUninstallKB835732$\ipnathlp.dll [WARNING] The file could not be opened! C:\WINDOWS\$NtUninstallKB835732$\lsasrv.dll [WARNING] The file could not be opened! C:\WINDOWS\$NtUninstallKB835732$\mf3216.dll [WARNING] The file could not be opened! C:\WINDOWS\$NtUninstallKB835732$\msasn1.dll [WARNING] The file could not be opened! C:\WINDOWS\$NtUninstallKB835732$\msgina.dll [WARNING] The file could not be opened! C:\WINDOWS\$NtUninstallKB835732$\mst120.dll [WARNING] The file could not be opened! C:\WINDOWS\$NtUninstallKB835732$\netapi32.dll [WARNING] The file could not be opened! C:\WINDOWS\$NtUninstallKB835732$\nmcom.dll [WARNING] The file could not be opened! C:\WINDOWS\$NtUninstallKB835732$\rtcdll.dll [WARNING] The file could not be opened! C:\WINDOWS\$NtUninstallKB835732$\schannel.dll [WARNING] The file could not be opened! Begin scan in 'D:\' <MOHAAS> Begin scan in 'E:\' The path E:\ could not be found! The device is not ready. End of the scan: April 4, 2007 23:21 Used time: 1:01:29 min The scan has been done completely. 5353 Scanning directories 389228 Files were scanned 0 viruses and/or unwanted programs were found 0 files were deleted 0 files were repaired 0 files were moved to quarantine 0 files were renamed 14 Files cannot be scanned 389228 Files not concerned 1698 Archives were scanned 14 Warnings 0 Notes ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 1b Logfile of HijackThis v1.99.1 Scan saved at 12:45:28 AM, on 05/04/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16414) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\AntiVir PersonalEdition Classic\sched.exe C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\WINDOWS\system32\PnkBstrA.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Logitech\QCDriver3\LVCOMS.EXE C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe C:\PROGRA~1\MICROS~2\GAMECO~1\Common\SWTrayV4.exe C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\ATI Technologies\ATI.ACE\cli.exe C:\Program Files\ATI Technologies\ATI.ACE\cli.exe C:\Program Files\Internet Explorer\IEXPLORE.EXE C:\Program Files\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe O4 - HKLM\..\Run: [POINTER] point32.exe O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver3\LVCOMS.EXE O4 - HKLM\..\Run: [LogitechGalleryRepair] C:\Program Files\Logitech\ImageStudio\ISStart.exe O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe" O4 - HKLM\..\Run: [SideWinderTrayV4] C:\PROGRA~1\MICROS~2\GAMECO~1\Common\SWTrayV4.exe O4 - HKLM\..\Run: [LogitechImageStudioTray] C:\Program Files\Logitech\ImageStudio\LogiTray.exe O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [avgnt] "C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe" /min O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe O4 - Global Startup: NetAssistant.lnk = C:\Program Files\NetAssistant\bin\matcli.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll O9 - Extra button: ATI TV - {44226DFF-747E-4edc-B30C-78752E50CD0C} - C:\Program Files\ATI Multimedia\tv\EXPLBAR.DLL O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O11 - Options group: [INTERNATIONAL] International* O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1167934861312 O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1167961104203 O16 - DPF: {CD995117-98E5-4169-9920-6C12D4C0B548} (HGPlugin9USA Class) - http://gamedownload.ijjimax.com/gamedownlo...GPlugin9USA.cab O16 - DPF: {DD583921-A9E9-4FBF-9266-8DC2AB5EA0AF} (HGPlugin10USA Class) - http://gamedownload.ijjimax.com/gamedownlo...Plugin10USA.cab O16 - DPF: {E0FEE963-BB53-4215-81AD-B28C77384644} (WebBrowserType Class) - http://eserv.sympatico.ca/netassistant/con...adaPortalAX.cab O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/...999/mcfscan.cab O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll O23 - Service: AntiVir PersonalEdition Classic Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\AntiVir PersonalEdition Classic\sched.exe O23 - Service: AntiVir PersonalEdition Classic Guard (AntiVirService) - AVIRA GmbH - C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe O23 - Service: PnkBstrB - Unknown owner - C:\WINDOWS\system32\PnkBstrB.exe
Yes I have but I have a strong beleif it isn't hardware, since when I reformatted once before my computere was working fine. Reformatting just cleaned out my entire computer and I had to re-install windows but still everything worked 100% fine, no problems. Just want to make sure that I've done all possible before I move onto another step.
I don't know if this happens, but I guess it's possible... After a reformat you accumulate more programs, right? If you have say, 100 programs running, compared to 20 after the reformat, I guess it's possible that it's becoming heating quicker. I'm not sure on that but it seems like a possibility.
So you're saying that reformatting helped the random shutting down. correct? if so, then please to reformat. I just think it is more likely to be a heating problem because you said that if you ran games or a virus scan, it'll shut down. Games and virus scans take up a lot of your CPU usage. More CPU usage = higher temps.
I suppose my theory about having so many programs now is a possibility then. Try uninstalling some that you don't need then, and remove startup programs that aren't needed as well. (Don't uninstall the startup unless you really don't need them, but only remove them from the list of programs to start when you log on.) Try a trial version of TuneUp Utilities or something and see if that improves it at all. If not then I guess you'll have to reformat about 3-4 times per year.
Could be RAM related my computer shuts down like this also and i've looked into it and it seems like it would be RAM in most cases and others it was the motherboard. THe only known virus that i know that could shut down your comp would be a worm called lsasss(3 s's) similar to the computers lsass( 2 s's) but you said you reformatted so i think viruses shouldn't be the problem. Maybe its a certain site you go to if its a virus.
