My Friends Got A Problem

Ok he trys to go onto firefox and it times out. He tryes regular internet explorer it still dont work. So basically he cant go on the web. He can go on aim and other things but just not browsing the web. Any ideas?

Edit: Oh yea he cant update any of his virus scanners either cuz of it..

 

Restart computer/turn modem off then on.

 

He has. When he trys to start his computer with the internet in, the comp freezes. With it out, it starts up then he can plug it in and he can connect to aim. <_<

 

Is he using a firewall, If so which kind?
Other than firewall, I don't know whats wrong..

Edit : It couldn't be a connection problem, I highly doubt that if his AIM works and stuff..

Possibally parental controlls, ask him is he can go to www.google.com.

 

what connectiuon does he have? DSL/Cable? Wireless? Dial-up?

does the DSL led on the modem lite up?

are you sure his IP/Gateway/DNS is set up right?

could he get onto the net before? can you do a system restore to the point when it worked?

 

What kind of modem does he have and who is his ISP ?

I don't think it's the DSL Light, it should be the Internet light because how can he go on aim but not go on the internet?

Sheesh, that's weird..Never happened to me..

 

Zone alarm.

Can he goto google? No...internet doesn't work for any site.

Edit: For zone alarm I meant. ^
He tryed a system restore, he gets a corrupted file error... And he could connect to the net before.

Cable
Led lights up? Yes.

 

try to reinstall the modem again

 

Ok, Zone Alarm is tough, tell him to go to the slidable bar ( The bar with the start button ) , Right click zone alarm and click on Shut Down Zone Alarm, Then a screen will pop up, click on yes.. Try to access the internet from there.

If that does not work try to do the following :

Turn off the computer(s)

Shut Down the modem

If he has a router, shut the router down after you shut the modem down.

Unplug the The modem plug for any statical charge for 15 seconds to eliminate statical charge.

Of course plug back the plug.

Turn on the modem first, then turn on the router (If he has one.)

Then turn on the computer and Shut down ZoneAlarm.


Try that.



Edit : You can go to google with parentell control on because theres no option to block Search Engines I don't think.


Also what did the corrupted error screen say?

 

>.< I dunno any more ideas? lol

Edit: Ok im havin him try that.

 

Did he do what I told him to do?

 

Did he do what I told him to do? [/b][/quote]
I just told him too.

 

Ok, if that doesn't work I don't know how to help, Sorry <_< .

 

Noo damn it. This kinda sucks...

 

Zone Alarm isn't suppose to be started up , Leave it be..No tell him to restart his modem and stuff..Tell him exactly what I said, and is he using AIM?